Alexander's Blog

There was a time when I needed to help someone from finding what’s wrong with List Manager in a scaled SXP 9 (the exact version was Sitecore Experience Platform 9.0 rev. 180604 (9.0 Update-2) ). New contacts added into List Manager does not appear even though the blue color message box around the top area says: “ The contact has been added to the list, and will be available after indexing. ” Looking at the Sitecore logs, there are errors such as: 4244 17:14:27 ERROR [ListManagement]: Failed to get count of contacts for 86c048c4-761d-47c8-814f-30344a5dcac8 contact list. The error has been occurred: The HTTP response was not successful: InternalServerError Exception: Sitecore.XConnect.XdbSearchUnavailableException Message: The HTTP response was not successful: InternalServerError Source: Sitecore.Xdb.Common.Web    at Sitecore.Xdb.Common.Web.Synchronous.SynchronousExtensions.SuspendContextLock[TResult](Func`1 taskFactory)    at Sitecore.XConnect....

I was doing upgrade from Sitecore 9 Initial Release to Sitecore 9 Update 1. I felt somehow confident that I have followed all the steps of upgrade guide correctly, but when I reached to the step in resuming service (page 47 in the document: “Start the Sitecore XConnect Search Indexer Windows service” ), I faced the following error: “Windows could not start the Sitecore Xconnect Search Indexer - {xConnect Instance}-IndexWorker service on Local Computer. Error 1064: An exception occurred in the service when handling the control request.” Based on MSDN , this error means: “ While handling a control request, the service attempted to access an illegal address. ” I then tried to run this application manually from the folder containing it ( C:\inetpub\wwwroot\<xConnectInstance>\App_data\jobs\continuous\IndexWorker ). It is clear that this error refers to the connection string which I obtained by copying and pasting directly (my mistake during installation...